- UX for AI
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Product Strategy
What SOC Agents Can Learn from Claude-in-Chrome's Growing Pains
The Chrome Web Store is not where you'd expect to find a blueprint for what's broken in agentic security tooling. But it offers an exceptional glimpse into Agentic AI's growing pains. Claude-in-Chrome — built by arguably the most safety-focused AI lab in the world — sits at 2.7 stars. Read enough of the reviews, and you stop seeing a product failing. You start seeing a category failing. The same patterns show up in every SOC agent deployment I've encountered. The browser just makes them impossible to ignore.
Stop Building Streetlamp Models: The Decision-First Framework for AI Products
Forbes estimates that 85% of AI projects fail to deliver real business outcomes. The common thread in those failures? Teams answered the wrong question. Here's the AI-Question Framework, a tool for driving AI value through picking the right question to help your team avoid the 85% AI death-trap. (By Núria Badia Comas, Guest Author)
