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Summary and Participant Reviews of my UX for AI Workshop at UXLx Lisbon

It's been an honor and a privilege to teach my UX for AI workshop at UXLx. Here's the review from the event.

Originally published by UXLx: UX Lisbon on June 12, 2024: https://uxlx.medium.com/uxlx-2024-wrap-up-6c2aa2a72f0c#17fa

Greg started off with giving us 7 reasons AI projects go wrong. They fail to:

  1. Pick the right use case — we should use UX methods like contextual inquiry and customer journeys to open new market opportunities for AI;

  2. Be scrappy;

  3. Articulate your Vision;

  4. Weigh real-world outcomes — we should train AI via real-world outcomes, not Data Science Metrics;

  5. Implement AI-inclusive process — AI MUST be included in the process, centered on users. Continuous rapid adjustment is the key;

  6. Account for AI bias — (Assume that) All AI is biased and figure out how that bias will impact the experience;

  7. Establish AI guardrails.

We moved on with learning several UX Design skills that with help us lead our next AI project:

  • Use-case Storyboards — use to communicate your product vision to users and stakeholders. If you can’t tell a compelling story, there’s most likely a lack of demand for the product or service, and you don’t have a chance;

  • Digital Twin — creating a digital replica of the physical components of the system; it’s an exercise to figure out what is essential and not essential to include in the model and nail down the use cases the model will deliver;

  • AI Copilot Design — designing custom Copilot for our projects;

  • Using AI Design Patterns for forecasting and anomaly detection;

  • Disciplined Brainstorming;

  • Testing your AI Product Prototype — Some tips shared: Minimum Viable Prototype is both a design and a prototype. Treat participants like experience partners and encourage them to brainstorm and co-create with you. Jump into testing as soon as you have 3–4 screens completed, and build up the rest of functionality from the customer feedback.

Reviews by Participants

“UX for AI by Greg Nudelman (https://lnkd.in/dVGf9eEp) - Insightful perspectives on designing user experiences tailored for AI applications.”
— Alex Faundez (https://www.linkedin.com/posts/faundez_uxlx2024-ux-design-activity-7201518211496861696-taCZ?utm_source=share&utm_medium=member_desktop)

“Greg Nudelman: Forward-thinking ideas for reimagining our UX process, encouraging a shift from repetitive UI tasks to strategic UX design strategy.”
Laura Graham (https://www.linkedin.com/posts/laura-graham-765b406_uxlx-userexperience-designcommunity-activity-7201192500655529984-OiJv?utm_source=share&utm_medium=member_desktop)

“Thank you Greg Nudelman and Aaron Irizarry for your great workshop sessions on UX for Ai and on Effective Design Teams.”
Katrin Ellice Heintze (https://www.linkedin.com/posts/activity-7201154293511376896-0U76/?utm_source=share&utm_medium=member_desktop)

“Another favorite was Greg Nudelman's "AI by Design" workshop, showcasing how to storyboard, identify AI use cases, and create digital twins.”
Shahrukh Khan (https://www.linkedin.com/posts/shahrukhkhan07_just-came-home-from-lisbon-and-what-activity-7200969521086504960-98Fp?utm_source=share&utm_medium=member_desktop)

“🛠️ Hands-on Workshops: Practical, engaging sessions that equipped us with innovative tools. Loved Service Safari by Flaminia Del Conte and UX for AI by Greg Nudelman.”
Sabrina S. (https://www.linkedin.com/posts/activity-7200781769015537664-Ym_e?utm_source=share&utm_medium=member_desktop)


or to participate.